Privacy policy

Who we are

Charlie Flowers (Sharli Prachim), VAT ID 024978280, 18 HaYarden St., Tiberias. Privacy questions: contact@charlieflowers.com.

What we collect

• Orders: your name, phone and email; the recipient’s name, phone and address; delivery date and card message
• Contact form: name, phone, optional email and your message
• Mailing list: email and the time and wording of your consent
• Card details never reach us — they are entered on the payment provider’s secure page

Why

To fulfil and deliver orders, send confirmations and invoices, answer enquiries, send marketing only with explicit consent, secure the site and meet legal duties.

Sharing

Only as needed with the courier, the payment provider and infrastructure providers (Cloudflare, Resend). Some store data outside Israel. We never sell data.

Cookies

Necessary cookies are always on. Statistics and marketing cookies run only with your consent; change it any time via “Cookie settings”. Fonts and images are served from our own site, with no third-party requests before consent.

Marketing emails

Only with your explicit consent, confirmed by clicking a link we email you (double opt-in). We keep a record of when and how you agreed and when you unsubscribed. Every email has an unsubscribe link.

How long we keep data

Paid orders: [7 years] for accounting and tax. Unpaid checkouts are deleted automatically after 14 days, handled contact messages after 12 months, and unconfirmed newsletter signups after 30 days. Confirmed subscriptions are kept until you unsubscribe.

Your rights

You may access, correct or delete your data and unsubscribe from marketing at any time: contact@charlieflowers.com.